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Be wary of any unexpected emails you receive, even if they look genuine. If in any doubt, do NOT open any attachments or click on links to web sites and delete the email.

Scams, cons, tricks and fraud - general information:

Unfortunately there many hundreds of scams currently in circulation: callers at your door, telephone calls, letters and emails. There are many websites, some we've highlighted above,  detailing these scams and how to avoid being deceived by them.

In future, rather than listing all the scams on this page going back years, we will just give a few of the current scams circulating in the Nailsea area. If you are aware of any please let us know using  the Contact Us link above and/or add it to our Facebook page via the link above.


Subject: Apple ID/iCloud Phishing Scam

Fraudsters are sending phishing texts and e-mail messages to members of the public, claiming to be from Apple. The messages typically state that the recipient’s iCloud or iTunes account is out of date and that they need to follow a link to avoid account suspension. Once the link has been followed, victims are prompted for personal information, such as their bank account details. 

Protect Yourself:

• Don’t open web links contained in unsolicited texts or e-mails.

• Never provide your personal information to a third party from an unsolicited communication.

• If you have provided personal information and you are concerned that your identity may be compromised consider Cifas Protection Registration which can be found here:

• If you receive what you believe to be a phishing message purporting to be from Apple, report it to

Subject: The Good Citizen Award scam

Action Fraud has been receiving reports of an advanced fee fraud whereby suspects phone a member of the public and claim to be calling on behalf of the UK (or British) Government Grant Department.

They go on to state that the individual has won a Good Citizen Award – of typically £8,000 – and that the grant can be released for a fee (of around £210).

Fortunately, very few members of the public have lost any money as a result of this scam but have reported to Action Fraud in order to help build a picture of this fraud and protect others from falling victim to it.

Protect yourself: 

• There is no genuine ‘Good Citizen Award’ scheme in the UK that operates by cold calling “winners” and asking for an upfront fee to release a grant. 

• If you receive a call that claims to represent such a scheme, it is a scam. End the phone call – do not give out any personal or financial data.

Subject: Protect yourself from bogus web sites

Fraudsters are setting up high specification websites advertising various electrical goods and domestic appliances. These goods are below market value and do not exist. The website will state you can pay via card; however when the purchaser goes to pay, this option is not available and the payment must be made via bank transfer. 

The fraudster entices the purchaser and reassures them it is a legitimate purchase by using the widely recognised Trusted Shop Trustmark. They then use the Trustmark fraudulently and provide a link on the bogus electrical website to another bogus website (which purports to be Trusted Shops). This website shows a fake certificate purporting to be from Trusted Shops and provides thousands of reviews for the bogus electrical website. These reviews are all fraudulent. The website has not been certified by Trusted Shops and therefore the purchaser is not covered by the Trusted Shop money-back guarantee. 

Protect yourself: 

• Check the authenticity of the website before making any purchases. Conduct a ‘Whois’ search on the website which will identify when the website has been created- Be wary of newly formed domains. You can conduct this search using the following website –

• Conduct online research in relation to the website, company name and the business address provided to identify any poor feedback or possible irregularities. 

• Check the Trusted Shops Facebook page where warnings about websites using their Trustmark are published. If you are in doubt about the legitimacy of a Trustmark then you can contact Trusted Shops on 0203 364 5906 or by email They will confirm whether they have certified that website. 

• Payments made via bank transfer are not protected should you not receive the item. Therefore always try to make the payment via PayPal or a credit card where you have some payment cover should you not receive your product. 

• If the item advertised seems too good to be true, then it probably is.  

Subject: Elderly targetted by fake Police Officers

There has been a recent series of incidents whereby fraudsters either phone or attend the home address of elderly members of the public, claiming to be police officers.

The fake officer/s will claim that they are investigating a fraud which they believe the elderly person to be a victim of. The fake officer/s will then request the bank cards and personal identification numbers (PIN) of the victim and claim these are needed for investigation purposes. If the first contact was made by a phone call, the fake officer/s will tell the victim that someone will be over to collect the evidence. In one case the victim was instructed to attend their local bank and withdraw all of the money from their account. The suspect was left alone in the victim’s house whilst the victim carried out the instructions.

 Protect Yourself 

• Before letting anyone into your home who claims to be from any law enforcement agency, ask to see their identity card and check it by calling 101.

• Ask if they can attend at a pre-arranged time when a family member or friend can also be present.

• If you receive a phone call from a police officer,  ask for their name and force and tell them you will call them back. Wait a few minutes and then use 101 to call them back through their force’s switchboard and verify their identity.

• The Police will never ask for your PIN or passwords. Do not give this information to anyone.

• The Police will never request that you withdraw/transfer any money to them.